Job Summary

TEOCO’s Audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to gain or build upon experience in telecom consulting, developing a foundation of telecom knowledge and learning software tools.

Key Responsibilities

Dispute Management Support

• Own the end-to-end resolution of billing discrepancies by electronically filing and tracking disputes through their entire lifecycle for assigned vendors.

• Serve as a proactive liaison between external vendors and internal auditors, facilitating clear communication to expedite solutions.

• Maintain comprehensive client and vendor reporting.

• Conduct targeted research into complex billing issues to support management’s strategic goals.

• Play an integral role in efforts to meet both client and internal metrics/goals.

Vendor Interaction

• Develop and maintain an escalation list of contacts for assigned vendors.

• Obtain or maintain portal IDs for vendors that require interaction through portals.

• Understand the nuances associated with each vendor portal and how to navigate within them.

• Run or provide support to management on vendor calls.

• Proactively work to understand major dispute issues associated with assigned vendors.

• Execute BOTs that automate processes and support further automation as opportunities arise.

Technical Skills

• Demonstrate the ability to create basic SQL queries in one or more available querying tools.

• Leverage third-party tools such as Microsoft Excel and the Microsoft Office suite to provide reporting and complete analysis.

• Demonstrate solid understanding of internal dispute management tool.

Required Skills & Competencies

• Strong analytical and problem-solving skills.

• Good verbal and written communication skills.

• Strong knowledge of Microsoft Excel.

• Basic understanding of SQL queries.

• Ability to collaborate effectively with internal and external stakeholders.

• Strong attention to detail and organizational skills.

• Ability to manage multiple tasks and meet deadlines.

• Self-motivated with a proactive approach to work.

Preferred Skills / Tools Knowledge

• Proficiency in Microsoft Excel, including formulas, pivot tables, and reporting.

• Basic knowledge of SQL and querying tools.

• Understanding of dispute management tools and processes.

• Exposure to telecom billing or telecom consulting is preferred.

• Experience working with vendor portals and BOT execution is an advantage.

Candidate must mirror the hours of US operations, with limited exceptions.