Job Summary

The Analyst will be responsible for processing and auditing telecom invoices in TEOCO’s cost assurance system. The role includes invoice processing, reconciliation, audit exception investigation, dispute creation for invalid billing, supporting client requests, and assisting with reconciliation activities related to assigned vendor accounts. The Analyst is also expected to develop an understanding of client billing systems, vendor billing terms, and the client’s contract repository structure.

Key Responsibilities

• Process and audit telecom invoices in TEOCO’s cost assurance system.

• Assign G/L coding when the system is unable to assign it automatically.

• Reconcile outstanding balances, adjustments, and credits.

• Investigate system audit exceptions.

• Validate and document any change activity.

• Create disputes for invalid billing.

• Develop subject matter expertise in client ordering, provisioning, payables, and billing systems accessible to the team.

• Understand vendor billing terms, including contracts, service guides, price lists, ICAs, and related billing documents.

• Understand the client’s contract repository structure.

• Support client requests related to assigned accounts.

• Support reconciliation activities for claims assigned to the respective vendors.

• Ensure vendor responses designated as “Auditor Review” are addressed promptly.

Required Skills & Competencies

• Telecom invoice processing and auditing

• Reconciliation of balances, adjustments, and credits

• Investigation and resolution of audit exceptions

• Documentation and validation of billing changes

• Understanding of billing terms and contract-related documents

• Ability to support client account-related requests

• Proficiency in Microsoft Office applications

Preferred Skills / Tools Knowledge

• Business Objects reporting tool

• Knowledge of telecom ordering, provisioning, payables, and billing systems

• Familiarity with contract repositories and telecom billing documentation