Position: Analytics Operations Engineer / Production Operations Engineer

Location: Gurgaon or Kolkata

Full time permanent position

Education: BTech/BS in Computer Science, Math, Engineering, or related technical field.

Job Summary:

We're looking for an Operations Engineer to own the day-to-day performance, stability, and continuous improvement of our platforms spanning Performance Management (PM), Configuration Management (CM), Revenue Assurance, and Business Analytics. You'll be the bridge between system operations and engineering — proactively identifying issues, driving fixes, and ensuring these platforms run reliably at scale.

Key Responsibilities:

• Monitor system performance and proactively identify operational issues before they impact the business

• Troubleshoot and resolve incidents, partnering closely with engineering teams on root-cause analysis

• Define operational priorities in line with broader business and technical objectives

• Evaluate and implement operational improvements, including process redesign and automation

• Assess the impact of system changes, failures, and new deployments across the platform

• Maintain and enforce operational standards, procedures, and compliance requirements

• Produce operational reporting by analyzing performance and engineering data/trends

• Own system and data backup processes, release testing, and upgrade deployments

• Administer and support Docker-based environments

• Stay current on relevant technologies and best practices through ongoing learning and engineering collaboration

Required Skills & Competencies:

Key Skills: Production Operations, Linux, Networking, Troubleshooting, Oracle, SQL Server, Windows Services

• 4–7 years of experience in operational support for complex, production-grade systems

• Hands-on experience managing complex application deployments

• Strong technical troubleshooting skills

• Experience with high-volume file mediation systems

• Solid Linux experience (system administration background a plus)

• Working knowledge of Docker

• SQL proficiency (Oracle and/or MS SQL Server) — able to write queries for data extraction and troubleshooting

• Familiarity with VMware environments, including VM configuration and sizing

Preferred Skills / Tools Knowledge

• Telecom industry background

• Networking and storage management experience